More about Certificate in Customer Services Level 3
Diploma in Customer Service Level 3
Who would benefit from this qualification?
The NVQ Diploma in Customer Service is designed for anyone who works in a customer-facing role. The Level 3 certificate is ideal for individuals who can respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in implementation.
What does the qualification cover?
Learners are required to complete two mandatory units together with a minimum of 30 credits worth of units from the optional list - choosing at least one from each category:
Demonstrate understanding of customer service Demonstrate understanding of the rules that impact on improvements in customer service
Optional Units - Development & Improvement (selection only)
Develop customers relationships (6) Support customer service improvements (5) Promote continuous improvement (7) Lead a team to improve customer service (7)
Optional Units - Handling problems
Process customer service complaints (6) Resolve customer service problems (6) Deliver customer service to difficult customers (6) Monitor and solve customer service problems (6)
Optional Units - Delivery (selection only)
Do your job in a customer-friendly way (5) Deliver reliable customer service (5) Improve the customer relationship (7)
Optional Units - Impression & Image (selection only)
Champion customer service (10) Build a customer service knowledge set (7) Process information about customers (5) Go the extra mile in customer service (6)